Support
Orders, returns and finding the right filter for your lens. Straight answers from the people who pack your glass.
How can we help?
- Send a messageQuestions about an order, a filter or anything else. Write to us and we will reply by email.Write to us
- Track an orderSign in to see every order, its status and tracking once it ships.My orders
- Start a returnYou have 30 days to send a filter back. Tell us your order number and we take it from there.Request a return
- Find your sizeNot sure which thread your lens takes? Our sizing answers walk you through it.Sizing help
Questions, answered
The things people ask most about getting new glass delivered, sending it back and making it fit.
Shipping
It depends on where the parcel is going. Enter your address at checkout and every delivery option is listed with its price before you pay, so there are no surprises at the end.
Sign in and open your orders. Each order shows its status, and tracking details are added once the parcel is on its way.
Write to us with the form on this page as soon as you can, pick the topic Order inquiry and include your order number. The sooner we hear from you, the more we can do.
Returns
30 days. If a filter does not suit the way you shoot, you can send it back within that window.
Send us a message below with the topic Returns & exchanges, your order number and which item you would like to send back. We will reply with the next steps.
Every filter we sell is covered by our quality guarantee. Tell us what happened through the form, with your order number, and we will put it right.
Sizing & compatibility
Look for the ø symbol on the front of the lens barrel or inside the lens cap. The number next to it, in millimetres, is the filter thread. Pick that size on the product page and the filter screws straight on.
No. A 50mm lens can have a 49mm, 52mm or 58mm thread, among others. Always go by the number beside the ø mark, never the focal length printed on the lens.
It is made in 58, 67, 77 and 82mm. For lenses from 49 to 72mm in between, it comes with a step-up ring so it still fits. See every size.
Yes. Buy for your largest thread and add a step-up ring to each smaller lens. The ring screws into the lens and gives it the bigger thread, so one filter covers your whole bag.
Send us your camera and lens model with the form below, using the topic Product question, and we will help you choose before you order.
Write to us
Tell us what you need and add your order number if it is about an order. We reply to the email address you give us.
- 30 day returns
- Quality guarantee on every filter
- Shipping options and costs shown at checkout